Shipping policy
Thank you for shopping with Stillwater Clothing Co.
All of our products are made to order. This approach helps us reduce overproduction and focus on quality over excess inventory.
Processing Times
Orders are typically processed within 2–7 business days before shipment. During busy periods, launches, or holidays, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
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Shipping Times
Estimated shipping times vary depending on your location and carrier availability.
Estimated delivery times:
- Canada: 3–10 business days
Please note that shipping times are estimates and are not guaranteed.
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Shipping Delays
Stillwater Clothing Co. is not responsible for shipping delays caused by carriers, customs, weather conditions, or other factors outside of our control.
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Incorrect Shipping Information
Customers are responsible for ensuring that shipping information is entered correctly at checkout.
If an incorrect address is provided and the order has already been processed or shipped, we may be unable to make changes or offer replacements/refunds.
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Lost or Stolen Packages
Stillwater Clothing Co. is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
If you experience a delivery issue, please contact the shipping carrier directly or reach out to us and we will do our best to assist.
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Contact
If you have any questions regarding your order or shipping, please contact us at:
Stillwater Clothing Co.
Ontario, Canada